Features
Every capability — and what it replaces.
One platform that captures, calls, understands and reports. Each feature side-by-side with the messy old way it makes obsolete.
AI Intelligence
During the call
Live AI coach
Old way
Naya agent pricing objection pe freeze. Manager meeting mein. Customer ne phone rakh diya.
Vaanya
AI whispers the right rebuttal in the agent's ear, in Hindi or English, while the customer is still on the line.
Live sentiment & objection meter
Old way
Manager ko 12-minute recording sun ke pata chalta hai customer naraz tha — agle din.
Vaanya
Live waveform shows sentiment + flags every objection the moment it's spoken. Manager can join the call before it dies.
Compliance red-flags, live
Old way
Agent ne misleading return-policy claim kar diya. Recording 3 mahine baad audit mein pakdi gayi. Penalty.
Vaanya
AI flags banned phrases, mis-selling and DPDP/regulator-risk language in real-time — agent ko warning, manager ko alert.
Next-best-action nudge
Old way
Agent forgets to ask for budget. Closes call without next step. Lead goes cold.
Vaanya
AI nudges the agent: "Ask for budget" → "Offer site visit" → "Send brochure on WhatsApp" — based on where the conversation actually is.
CRM auto-fill, while talking
Old way
Call ke baad agent 5 fields mein name, budget, intent, objection type karta hai. Aadhe skip ho jaate hai.
Vaanya
Name, budget, intent, objection — auto-extracted from the live transcript and filled while the agent is still talking.
After the call
AI call summary
Old way
Agent 4-line note type karta hai. Aadhe din skip ho jaata hai. Manager ko ek hafte baad pata chalta hai kya hua.
Vaanya
Notion-quality summary written in ~6 seconds — disposition, key points, objections, next step — before the agent puts the phone down.
Indic transcription that actually works
Old way
Standard transcripts Hindi-Tamil-Hinglish ko garble karte hai. Manager 2 din mein padhna chhod deta hai.
Vaanya
Hindi, Tamil, Telugu, Marathi, Kannada, Bengali, Gujarati, Punjabi + English. Hinglish code-switch ("sir budget thoda tight hai") survives intact.
Multi-call context memory
Old way
Third call pe agent zero context. Customer ne already 2 baar pricing bata di — phir poochta hai. "Aapne suna nahi pichli baar?"
Vaanya
AI remembers every previous call, message and objection with this lead. Agent opens the dialer and sees a 3-line "where we left off" brief.
Auto-translated summary
Old way
Rep Tamil mein baat karta hai. Regional manager Tamil padh leta hai. Founder Bengaluru mein sirf English samajhta hai. Reports ka kuch nahi banta.
Vaanya
Summary auto-translated to English (or any of the 8 supported languages) for the manager — original transcript preserved for audit.
Auto follow-up extraction
Old way
Customer ne kaha "5 baje call karna". Agent bhool gaya. Customer ne Kylas wale ko call kar liya.
Vaanya
AI extracts the timestamp from the conversation, creates a task on the lead, and pings the agent at 4:55pm.
Conversion probability score
Old way
Queue mein har lead same dikhta hai. Agent spray-and-pray karta hai. Hot leads queue mein neeche dafan.
Vaanya
Every lead scored 0–100 on conversion probability after each touch. Hot ones auto-surface to the top of the agent's queue.
Rep skill profiling
Old way
Coaching gut-feel pe: "Rahul ko closing pe kaam karna hai." Proof nahi, plan nahi.
Vaanya
Each rep scored on opening, discovery, objection-handling, closing — with the exact 4 calls that prove the gap, ready to review in 5 minutes.
Semantic search across every call
Old way
Keyword search "pricing" 4,000 results deta hai. Useless.
Vaanya
"Find every call where the customer asked for a discount." "Show calls where competitor was mentioned." Plain Hindi or English.
Autonomous AI voice agent
Old way
Cold leads weeks tak queue mein sadte hai — koi human time nahi deta unhe qualify karne ka.
Vaanya
Outbound AI agent calls cold leads in your language, qualifies them, and hands warm ones to humans — at 1/10th the cost of a rep.
Calling
Auto-dialer
Old way
Agent manually copies numbers from Excel into the dialpad, one by one.
Vaanya
Click-to-call, power and predictive modes — dead time cut by 60%.
Predictive dialer pacing
Old way
Manual pacing. Half the agents idle while half are slammed.
Vaanya
Adaptive pacing keeps every agent at 85%+ talk-time without abandon spikes.
Answering-machine detection
Old way
Voicemail eats 15% of dial attempts logged as "connected".
Vaanya
AMD skips voicemail, logs it correctly, dials the next lead instantly.
Call recording
Old way
Recordings stored on the telephony provider's server, accessed via a separate login.
Vaanya
Stored encrypted, searchable, India data residency — playable inside the lead.
Web + mobile dialer
Old way
Office dialer and field dialer are two different tools with two different histories.
Vaanya
Call from browser or phone — same lead, same notes, same disposition.
Lead Operations
Lead inbox
Old way
Leads scattered across Excel, IndiaMart inbox, WhatsApp Web and 3 Post-it notes.
Vaanya
Centralised, deduped, distributed by rule. Handles 10k+ leads without lagging.
Pipelines & dispositions
Old way
Stages are an afterthought. Half the team uses different disposition labels.
Vaanya
Open → Qualified → Converted → Lost. Custom stages and dispositions per org.
Smart lead distribution
Old way
Manager assigns leads manually. Hot leads sit overnight.
Vaanya
Round-robin, weighted or source-based — with SLA timers and auto-reclaim on stale leads.
IndiaMart / JustDial / FB ingest
Old way
Leads arrive in 4 different inboxes. Half get attended a day late.
Vaanya
Webhook ingest into one queue, the moment the form submits.
Suppression list
Old way
DND list lives in someone's Drive. Gets used twice a year.
Vaanya
Suppression enforced inside the dialer — a blocked number simply cannot be called.
Automation
Old way
Manager personally pings agents on WhatsApp every time a hot lead comes in.
Vaanya
Trigger WhatsApp, SMS or email on disposition change. Set once, runs forever.
Holiday & working-hours engine
Old way
Agents accidentally call leads on Diwali. Customer complaints follow.
Vaanya
12 Indian holidays seeded, per-org working hours — suppression enforced in the dialer.
CSV import + dedup
Old way
Same lead imported 4 times because phone numbers have spaces and country codes.
Vaanya
Smart column mapping + phone-and-name dedup. One lead, one record.
Campaigns
Campaign builder
Old way
Campaigns = a shared Excel of phone numbers and someone shouting targets.
Vaanya
Script, attempts, cool-off, variants — set once, run for months.
A/B routing with analytics
Old way
Two scripts tested by "gut feel".
Vaanya
Weighted variant split, per-variant conversion + sentiment, statistical winner.
Live campaign dashboard
Old way
Reports yesterday's numbers. Today's leak found tomorrow.
Vaanya
Realtime pacing, connect rate, agent burn — intervene before the campaign breaks.
WhatsApp & Engagement
WhatsApp 2-way inbox
Old way
Agents juggle WhatsApp Web in another tab. Replies get lost between shifts.
Vaanya
Official WhatsApp inbox inside the CRM. Every message logged against the lead.
AI-drafted follow-up
Old way
Agent types the same "Thanks for your time today, here's the brochure" message 30×/day.
Vaanya
AI drafts the follow-up message in seconds. Agent edits, sends in one tap.
Templates + DLT registration
Old way
Templates registered manually via a separate portal. Approvals lost in someone's email.
Vaanya
Submit, track approval, send — all inside Vaanya.
Auto-replies + business hours
Old way
Inbound at 11pm goes unanswered. Customer churns by morning.
Vaanya
Auto-reply with a holding message, queue for morning, alert on hot intent.
Bulk SMS, DLT-compliant
Old way
Bulk SMS via a separate panel. DLT compliance is somebody else's problem.
Vaanya
DLT-registered templates, segment targeting, delivery reports — in one place.
Reports & Analytics
Agent leaderboard
Old way
Excel sheet emailed Monday morning. Out of date by Tuesday.
Vaanya
Live leaderboard with calls, connects, conversions, AI-graded quality score.
Funnel by source
Old way
"Where do our converted leads actually come from?" Nobody can answer.
Vaanya
Funnel by lead source, by campaign, by agent — drill down in two clicks.
Scheduled reports
Old way
Manager exports CSVs every Friday and stitches them together by hand.
Vaanya
Schedule weekly digest to email — auto-delivered, branded, drillable.
Management
Live dashboards
Old way
Manager exports CSVs at 6pm to figure out what happened today.
Vaanya
Calls, connects, conversions, sentiment — live, on one screen.
Team & role management
Old way
Everyone shares one login. "Who changed Priya's status?" — nobody knows.
Vaanya
Owner / Admin / Manager / Agent roles with row-level permissions and audit log.
Notifications + quiet hours
Old way
Notification settings? You get every email at 11pm. Or nothing at all.
Vaanya
Per-channel preferences, quiet hours, hourly digest — you control the volume.
Compliance
Old way
DPDP, DLT, NDNC — "we'll figure it out when there's a complaint."
Vaanya
DPDP 2023 consent ledger, DLT templates, NDNC scrub, audit log — built in.
1000+ integrations
Old way
Excel exports. Manual zaps that break every other week.
Vaanya
IndiaMart, JustDial, Facebook Lead Ads, WhatsApp, Google Sheets, Zapier — native.